Refund and Returns Policy

For your safety and to ensure the hygiene of personal care products, please note that no product can be returned once received.

If the order is not received after shipping, the customer is responsible for the shipping costs both ways.

The company will bear the full cost of exchange and shipping only if an error occurs on the company’s part regarding the type or quantity of the product sent.

Contact us

If you have any questions or wish to exercise your rights, please contact:
• Email: info@ixoraegy.com
• Phone: 01009179206

We thank you for your understanding and for trusting our products.